I couldn’t download videos that I had saved in Google Drive. So what I did was, instead of just selecting one video to download, I selected 2 videos at the same time. It doesn’t have to be a video, it can be a picture, audio, zip file, anything. The trick is you need to have 2 items selected at the same time. Access Google Drive with a free Google account (for personal use) or G Suite account (for business use). Sorry, you can't view or download this file at this time is an error message that you may get when you try to download files on Google Drive. The explanation for the.
Google Drive is up there with the most influential pieces of software in the last decade, single-handedly transferring the workspace for the average user from the hard drive up into the cloud. But it does have its problems, one of the most notable being upload issues, and not being able to transfer the files you want to the cloud.
Thankfully, we’re here with some fixes for when Google Drive uploads start letting you down.
Note: The below instructions are for the web version of Google Drive, as it’s prone to upload issues. Although unlikely, if you are facing upload issues with the desktop or mobile version of Google Drive, then shoot away in the comments, and we might be able to help.
Disable Ad Blockers for Google Drive
Ad blockers like AdGuard and uBlock Origin should in theory work fine with Google Drive. They generally rely on blacklists that block known sources of ads, and should allow you to upload files to Google Drive.
However, over the years various problems have been reported with browser extensions like AdGuard, which can sometimes block uploads or even block internet access for all your Google apps.
So if you’re having trouble uploading files and you have an ad blocker, try disabling it when you’re on the Google Drive website. Remember, don’t disable the ad blocker outright – just for Google Drive (and other Google sites, if experiencing problems) specifically.
Split Your Upload into Smaller Parts
Google is designed to handle individual files as large as 5TB (unless they’re Google file formats like Docs or Sheets, in which case they’re 50MB). Generally Google is fine handling single large files and folders, though your internet might not like it if you try to upload a massive folder with hundreds of GB of data all at once. As you probably know, uploads put much more strain on a network than downloads.
If you find that uploading large folders leads to the Google Drive upload timing out or crashing, then try going into the folder, selecting everything inside, and uploading everything as individual files. Google Drive will queue them up automatically, and may handle the files better.
A good idea is to create the folder you want to put the files in on Google Drive before the upload, then chuck the files straight in there so you don’t have to organize them later.
Check the Status of Google Drive
Google Drive is pretty good when it comes to uptime, and it’s very rare that the service itself isn’t working. However, it’s worth checking on G Suite Status Dashboard whether there are any outages to Google Drive before taking matters into your own hands. If you see that Google Drive is down, it’s just a case of waiting it out until it’s working again.
Restart/Reinstall Backup and Sync
Backup and Sync is the new name for Google Drive’s desktop app, which sits quietly in the notification area of your screen (bottom-right corner in Windows, top-right corner in OS X).
If you’re having problems, you can click the Backup and Sync icon, then click the menu icon once it’s open and select “Quit Backup and Sync”.
To reopen it, type “backup and sync” into Windows search in the Start menu and open the desktop app from there.
Alternatively, you can reinstall Backup and Sync altogether. Uninstall it by right-clicking the Start menu, clicking “Apps & features”, then uninstalling it from the list, then reinstall it by downloading it here.
Use Private/Incognito window
This is usually my first solution for fixing many web problems, including the upload issue. A private window is isolated and doesn’t use stored cookies that might affect your regular browsing. Just open a private window in your browser and log in to Google Drive. Afterwards, upload the file again and see if it works.
To open a private window, the shortcut Ctrl + Shift + N or Ctrl + Shift + P is used in most browsers, although you can also manually open the private window from the main menu of your browser.
Clear Browser Data
Your browser saves cookies, cache, and other data to make it easier and faster for you to browse the Web. However, sometimes this data can also create browsing problems, like being unable to upload files. You should also go through this step if using a private window solved your problem.
I am going to show you how to clear data in Chrome. If you are using a different browser, then check to the instructions in this article.
From the Chrome main menu, click on “History” or press Ctrl + H. Click on “Clear browsing data,” and the options will open up. Alternatively, you can also paste
chrome://settings/clearBrowserData in the address bar and hit Enter to directly access this window.
Select “All time” next to “Time range” and ensure all three options are checked. Optionally, you can uncheck the “Browser history” option in case you want to keep the browsing history. Now click on “Clear Data” to delete the browser data, and then try uploading files in Google Drive.
Use a different browser
If the above solutions didn’t help, then try using a different browser. For me, Opera and Chrome work fine, you can try using one of these browsers and see if it fixes the problem. Additionally, the error might be occurring due to a temporary support issue with your browser or because your browser simply doesn’t support Google Drive. However, the latter can’t be true for popular browsers like Chrome, Firefox, Opera, Safari, Internet Explorer, and Microsoft Edge.
If you are using one of the above-mentioned browsers and changing the browser fixed the upload problem, then try updating your browser to the latest version. If that doesn’t help, then wait for the next version update that might fix this issue.
Make sure images are turned on
For some reason, Google Drive stops working properly if images are turned off in the browser. You might be able to use it for editing and viewing data, but uploading and downloading won’t work. You can check my article about disabling images in your browser to learn how to both enable and disable images in Chrome, Firefox, and Opera.
Is It a Network Issue?
There might be an issue with your network instead. This is especially true if the file uploads but gets canceled in the middle with a network error. Restarting your router usually solves this problem. If that fails, try changing your IP address and also turn off the firewall. Using a VPN may also affect the upload process, so make sure your VPN is turned off.
If you are sure it’s a network error, then resetting your router might fix this. There should be a reset button (usually inside a hole) on your router that you can press and hold for five to ten seconds to reset the router.
The file might have an issue
To confirm this, try uploading three types of files separately and see if they upload. If the files upload, then it’s definitely a problem with the file you want to upload. In that case, try changing the name and format of the file if possible. Also, make sure there are no characters in the file name (like ? < > / ).
If the file is huge in size (over 2 GBs), then try splitting it and then upload. A tool like 7-zip can help you with this task.
The above solutions should be enough to solve most upload issues in Google Drive. You might also like to try signing out of your Google account and logging in again. This helped me once for an odd reason, although there is a rare chance an authentication issue might interrupt the upload process.
This post is updated in June 2019.
Sometimes you are going to play the MP4 videos from Google Drive but you may face a troublesome problem that some mp4 videos are not playing at all with a 'file not found' error shows. There may be some factors with contribute to this issue, and this article will show you an all-round solution about how to store and play MP4 videos on Google Drive. So, keep reading to find the best way.
Part 1: Store and play MP4 videos on Google Drive for computer
If you need to store and play your MP4 files from Google Drive to computer, you can read this part and follow the step-by-step guide below.
Step 1: Log in your Google Drive
Go to drive.google.com on your computer, and log in with your Google account.
Step 2: Find an MP4 video
Click on the 'Down' arrow in a box with 'Search Drive' text. Then hit on 'Videos' option to search a MP4 videos that you want to download and play.
Step 3: Download and store the MP4 video
Double click the MP4 file, and you will see a 'Download' option. Hit 'Download' button and select a suitable destination to store MP4 on Google Drive to computer.
Step 4: Play the MP4 video on Google Drive
Locate the MP4 video and choose 'Play' option by double-clicking it. And you can select full-screen in the bottom of the MP4 video.
- Limitation for MP4 video:
- 1. You can only store videos no more than 5TB. If it is not enough for you, you can select to purchase more storage.
- 2. The downloaded MP4 video on Google Drive has to be less than 1920 x 1080P.
Part 2: Store and play MP4 videos on Google Drive for Android
After learning how to store and play MP4 files on Google Drive to computer, the following article will introduce the download and playback of MP4 on the mobile device. The Android system will be presented first. Continue to read the tutorial for you.
Step 1: Open the Google Drive on Android
Firstly, use your Android cell phone or tablet computer to click on your own system's own photo application.
Step 2: Select the MP4 files
On your Android phone or tablet photo application, your favorite MP4 in a number of video files to do the next steps of downloading and playing.
Step 3: Download the MP4 files on Google Drive
In the upper right window of the Google Drive app, you will see a similar triangle share logo, tap the logo. Select 'Save to Drive' button in a new window. Click the icon again, the video will be saved automatically.
Notes: If you want to get the best download speed, you'd better download the MP4 file via a Wi-Fi connection.
Step 4: Play the MP4 files on Google Drive
You can see a search button in the shape of a magnifying glass at the top right of the Google Drive application. Click on the button and search for the video you want to play. In the list of search results, select and click the video you have searched.
Part 3: Store and play MP4 videos on Google Drive for iPhone/ iPad
The method about how to download and playback MP4 on Google Drive to Android is introduced above. If you have a problem with the application of iPhone/iPad, keep reading the following content that tells the specific operation process.
Google Drive Won't Download Video Download
Step 1: Open the Google Drive app
Before you store and play MP4 videos on Google Drive, you are supposed to open the Google Drive app, which will be used in the next steps on your iPhone or iPad.
Step 2: Choose an MP4 video
Secondly, you'd better choose your favorite MP4 video early, which can greatly improve the efficiency of storing and playing MP4 on Google Drive.
Step 3: Store an MP4 video on iPhone/iPad
On the interface between the Google Driver app of iPhone or iPad, a sign with a shape of plus will be found. Tap this icon, then you choose the MP4 video that have been selected before. Click the 'Download' button, a state bar will be presented at the bottom of the screen.
Notes: If you want to check the file to check whether it is the one you choose, click the 'location' button to figure out.
Step 4: Play an MP4 video on iPhone/iPad
In the upper right corner of the application, there will be a 'Search' button. Click it to input the name of MP4 videos you want to find. Then you will see a list, select 'Videos' icon in the option. After that, you can play the MP4 videos you want to play at will.
Part 4: Common error information in storage and playback
The following content will introduce some common mistakes. These errors may happen frequently when you store or play MP4 videos on Google Drive. Here are also some simple ways to solve and deal with such problems.
Google Drive Won't Download Video On Youtube
1. 'The video is not available at the moment.'
It means that the video needs to be prepared to play. You only need to wait a few minutes and try again to solve the problem.
2. 'Working on this video. Please check again later. '
This means that the video is in the process of being ready to play. For example, if this is a large file, it takes some time to open it and let it play. What you do is just waiting to try again.
3. 'Can't handle this video.'
This indicates that the video may not be in the right format, or it has been damaged. You need to try to re convert the format of the video, or upload videos again.